Overview
VCU (university) and VCUHS (health system) operate two separate network environments. Some applications work from only one network, others on both networks, and some work from anywhere on the internet.
Both organizations have clients (software) which allow users to access certain protected resources from home or on each other’s networks. Depending on the network(s) available in your on-campus location, you may need to use one of these clients to access resources in the other network. The appropriate solution is determined by the ownership of the computer.
Access Solutions
Computer Ownership | Trying to Access | Solution |
|---|---|---|
VCU | Protected VCU resources | Use standard Zscaler client installed by SOMTech (log a VCU Cherwell ticket or call 804-828-2227) |
VCU | Protected VCUHS resources | Use VCUHS GlobalProtect client (download GlobalProtect) [traffic limited to HTTP/HTTPS/RDP protocols] *or* use virtual machines available at connect.vcuhealth.org |
VCUHS | Protected VCU resources | Use specialized Zscaler client installed by VCUHS IT (log a VCUHS Keystone ticket or call 804-828-6447) or App2Go specifically for Banner Admin Pages |
VCUHS | Protected VCUHS resources | Use VCUHS GlobalProtect client (preinstalled by VCUHS IT) |