Nearly all SOMTech-supported Windows-based computers currently use CyberArk EPM privilege management software. This software automatically elevates privileges to administrator level when running whitelisted software. CyberArk EPM automatically allows for requests to be submitted for other software to be whitelisted. CyberArk should ONLY be used for elevating a software installation, other types of request should be made here:

• VCU Health requests at 828-6447 or in Keystone
• VCU requests at 828-2227 or in Cherwell

1. Locate the CyberArk icon in the bottom right of your Windows Taskbar (skip to #3 if you are prompted when trying to install software that hasn't already been whitelisted)
2. Right click on the icon to open the request box