Submitting a Ticket to SOMTech Application Services
What we support
Application Services provides technical support for web applications we’ve developed in-house for Health Sciences customers. Refer to our Application Inventory.
For help with network access, computer hardware, or desktop software, please submit a ticket to Client Services.
For non-technical support, or help with a vendor-provided web application, please consult the appropriate on-site liaison. For example. contact the Office of Medical Education for help with Leo or eCurriculum; contact the Admissions office for help with MedAdmit.
Where to submit your request
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Go to the VCU Service Portal at go.vcu.edu/ramscentral
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Click to select the VCU IT Self-Service role and click Submit.
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Click to enter IT Portal.
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Click Submit a Request.
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In the Filter Options menu on the left side, expand the
School of Medicine submenu and select SOM Application Services. -
Under Service Catalog, select the option that best describes your request:
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Report Error or Incident: Report something broken, an error, or a bug in a system created by SOM Application Services.
Note: if the service you’re requesting is a routine process rather than a bug or other system failure, please use Request Recurring Process instead. -
Request an Unlisted Service: If no other category fits, submit your SOM AS request here.
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Request Consultation: Request a meeting with the team to discuss your need/idea.
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Request Data Export: Request an export of data from one or more systems.
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Request New Project: Request a new AS software-development project.
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Request New Report: Request a new self-service report.
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Request or Change Access: Request a change in user access, such as adding or removing access to a system, or changing permissions.
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Request Procurement: Request to purchase commercial or 3rd-party software for a SOM group.
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Request Recurring Process: Initiate a recurring maintenance step or process.
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Request Report Change: Request changes to an existing self-service report.
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Request System Change: Request a new system feature or enhancement.
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Complete the ticket form according to the instructions provided below in Ticket Details.
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Click Review & Submit.
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Review the summary and click Submit.
Ticket Details
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Field Name |
Description |
|---|---|
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Requested By |
This field is pre-populated with the name of the user entering the request. If you are entering a request on someone’s behalf, select the checkbox below Is this for someone else? Enter their name in Who is this request for (customer)? |
|
Description |
Enter a detailed description of your request. Include the primary features this product/service will involve. |
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Requesting Unit |
Enter the name of the business unit for the request (e.g. DO - Curriculum Office). |
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System Name |
Select the system the request is for. Select N/A if the request is for a new project. |
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Priority |
Enter a priority level for this request. By default, your request is assigned a Medium priority. |