How to Add a New User to SimIQ

Follow this guide to process new user additions in SimIQ. Do not manually add users unless absolutely necessary. Always create a support ticket for every user added or removed from EMS.

1. Access SimIQ Settings

1. Log into SimIQ.

2. Navigate to “Settings”.

3. Select “User List.”

2. Check Pending Users

1. Select “Pending Users” from the options.

2. Use the search bar labeled “Filter” to locate the user:

   • Type the student or employee’s eid and press Enter.

   • If the eid is unavailable, you may search by last name, but proceed with caution as multiple users may share the same name.

3. If the User is Found in Pending Users

1. Click the user’s name to open their General Information tab.

2. Update their Status to “Active.”

3. Go to the Permissions tab and configure their access:

   • Students: Select “Web.”

   • SPs, US Models, and EAs: Select “Web” and “AV Viewer.”

   • Sim Staff: Select all permissions.

4. Save your changes:

   • Scroll down and click “Save Changes.”

   • Click “Save All Changes” at the top right.

4. If the User is Not Found in Pending Users

4.1 Check Active Users

1. In the left panel, select “Search.”

2. Under the Status dropdown, select “Active.”

3. Use the Keywords field to type the user’s eid and click Search.

4. If the user is found, follow the steps in Step 3 to activate and configure their permissions.

4.2 Check Retired Users

1. In the Search tab, change the Status dropdown to “Retired.”

2. Search for the user by eid or name.

3. If the user is found, follow the steps in Step 3 to reactivate and configure their permissions.

5. If the User is Still Not Found

5.1 Verify User Information

1. Reach out to the PCM Office to confirm the accuracy of the user’s details.

2. Check Google Contacts (accessible in Gmail):

   • Search by the user’s First and Last Name or eid.

   • Use this information to resolve discrepancies between SimIQ and other systems.

6. Additional Notes

• Students may change their first or last name, or their account might not yet be in the correct OU (Organizational Unit) for SimIQ to pull their data.

• Confirm all information carefully to ensure correct user addition.