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How to request support for SOM Horizon VDI in RamsCentral - Knowledgebase / Horizon VDI - SOMTech (Technology Services) - VCU School of Medicine

How to request support for SOM Horizon VDI in RamsCentral

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How to request support for SOM Horizon VDI:


  1. Visit VCU’s RamsCentral ticketing system


  2. Select Sign in with CAS Login:CAS login.jpg


    1. If prompted, enter your VCU credentials to loginCAS login 2.jpg

  3. Select the VCU IT Self Service option and SubmitVCU IT Self Service.jpg

  4. Select Enter IT PortalIT Portal.jpg

  5. Select the Service Catalog tileService Catalog tile.jpg

  6. Use the Filter Options and select School of Medicine > SOM Horizon VDISOM Horizon filter.jpg

  7. Select the appropriate tile depending upon your needHorizon tiles.jpg

    1. Complete all pertinent fields and follow prompts to Review & Submit your ticket


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